Customer Success Manager

Own a portfolio of 20–40 SaaS client accounts, driving onboarding, product adoption, renewals, and expansion to protect and grow revenue. Lead onboarding, define success criteria, configure accounts, and deliver training. Build strong relationships with stakeholders through regular check-ins and strategic calls, identify at-risk accounts, and execute re-engagement playbooks. Coordinate with support, product, and sales to resolve issues and ensure client satisfaction, while tracking health metrics and renewal status. Prepare contracts and manage renewal timelines; collaborate on expansion opportunities and playbooks, and deliver insights from dashboards and QBRs to drive ROI. Remote role with US-hour coverage, requiring proactive communication, strategic thinking, and the ability to manage multiple accounts with a focus on retention and growth.