Customer Success Manager
On-siteBoston, Massachusetts, United States
Job Summary
Onboard and train new Onescreen customers, then act as a trusted advisor to translate client objectives into actionable roadmaps and account plans. Partner with Sales on business reviews to uncover goals and develop growth strategies, while collaborating with internal operations to ensure campaign delivery and vendor coordination. Track account performance and sentiment to identify optimization opportunities, reduce churn, and drive repeat business through clear, data-driven reporting. Travel 3–5 times annually. This role suits a proactive strategic thinker with 4–8 years in client-facing campaign management, building scalable processes in a fast-paced environment.
Required Qualifications
- 4–8 years of experience in client-facing campaign management or customer success
- Strong project management skills with a proven ability to handle multiple accounts and priorities
- Experience at startups, with a builder mindset and the ability to create and evolve scalable processes
- Interest in or experience with AI tools, and enthusiasm for how they can improve the customer experience
- Comfortable with our stack: a CRM, Google Suite, Gong, Zoom, and Slack
- Travel may be required (estimated 3–5x/year)
- A self-starter who thrives on solving problems and taking initiative
- A strong communicator, written and verbal, with the ability to present confidently
- Skilled at forging authentic relationships with customers, vendors, and internal teams
- Highly organized, able to multitask and manage shifting priorities
- A strategic thinker and storyteller with sharp attention to detail
- Creative, adaptable, and results-driven, with a team-first mentality
Desired Qualifications
- Bachelor's degree preferred
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