Customer Success Manager | Onboarding and Experience (m/w/d)
On-siteBerlin, State of Berlin, Germany
EXPIREDBerlin, State of Berlin, GermanyOn-siteFull Time
Full Time
Job Summary
Conduct successful onboarding for diverse B2B SaaS customers by planning individual sessions and configuring custom setups that align with their processes. Demonstrate product value through empathetic engagement to drive adoption and long-term growth while collaborating with Sales, Support, and Product teams. Collect active customer feedback to inform software improvements and contribute ideas for scaling Customer Success processes. Work on cross-functional projects to enhance the overall customer experience, including partner onboarding and retention strategies.
Required Qualifications
- Experience in B2B SaaS
- 2-3 Jahre Erfahrung im Kontakt mit B2B-SaaS-Kund:innen
- Deutschkenntnisse auf muttersprachlichem oder nahezu muttersprachlichem Niveau
- sehr gute Englischkenntnisse
- Verfügbarkeit für mindestens drei Tage pro Woche im Berliner Office
Desired Qualifications
- Operator, not account manager
- Trusted advisor with strong customer instinct
- Tech-curious and hands-on
- Analytical and product-minded
- Builder mentality
- Humbleness und Teamgeist
- Ambition und Motivation
- starke Lernmentalität
- Eigenverantwortung
- Initiative zeigen
- Lust, sich schnell weiterzuentwickeln
- Offenheit
- gegenseitiger Respekt
- Austausch verschiedener Perspektiven
- Fragen stellen
- neugierig bleiben
- sich kontinuierlich verbessern
- no Ego
- offenes Feedback
- Bereitschaft voneinander zu lernen
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