Customer Success Manager - OEM
On-siteTexas, United States or Colorado, United States
Job Summary
Guide OEM customers through onboarding and integration, ensuring successful adoption of Proofpoint threat intelligence within their own products. Develop Customer Success Plans aligned to customer strategies, drive increased data consumption, and conduct regular business reviews focused on value realization. Act as a strategic advisor to product and engineering teams, translating technical capabilities into differentiated product features while identifying expansion opportunities through new use cases. Serve as the internal advocate for OEM customers, providing structured feedback to influence roadmap, packaging, and delivery of data services. Coordinate cross-functional resources to resolve technical challenges and accelerate integrations.
Required Qualifications
- 8 + years of experience in Customer Success, Technical Account Management, Product-facing roles, or similar
- Experience working with APIs, data products, threat intelligence, or platform integrations
- Strong ability to engage with product managers and technical stakeholders, translating technical capabilities into business value
- Proven track record of driving customer adoption, retention, and expansion
- Analytical mindset with the ability to interpret usage data and derive actionable insights
- Excellent communication and presentation skills, including executive-level engagement
- Ability to operate independently in a fast-paced, evolving environment
Desired Qualifications
- Experience in cybersecurity, threat intelligence, or data-as-a-service (DaaS) environments
- Familiarity with product development lifecycles and SaaS/platform integrations
- Experience working with OEM or embedded technology partnerships
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