Customer Success Manager
Remote · Singapore, Singapore
Job Summary
Own customer success planning and execution across a portfolio of high value airline pricing accounts, connecting OAG solutions to each customer’s specific business KPIs; drive consumption growth targets within the portfolio; lead quarterly business reviews with executive stakeholders; maximise product adoption through strategic onboarding and enablement programmes; monitor usage patterns and engagement metrics to identify optimisation opportunities and surface risks early; build customer champions who actively advocate for OAG; capture and synthesise customer feedback and competitive intelligence to inform product roadmap priorities; work cross-functionally with Product, Sales, and Operations to solve complex customer challenges and deliver integrated solutions.
Required Qualifications
- Substantial experience in customer success, account management, or strategic consulting within B2B SaaS or data and analytics companies
- Demonstrated track record of driving consumption growth, product adoption, and measurable customer outcomes
- Experience managing high-value customer relationships including success plans, executive business reviews, and customer advocacy programmes
- Strong analytical skills: comfortable working with customer data, usage analytics, and business intelligence to identify trends and expansion opportunities
- Exceptional communication and presentation skills, with the ability to engage C-level executives and influence cross-functional stakeholders
- Commercially aware with a natural curiosity, bias toward action, and comfort working with ambiguity
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