Customer Success Manager
$80,000–$90,000 year
Remote
Job Summary
Own a portfolio of customers and ensure delivery of measurable outcomes aligned to each client's goals by developing success plans and leading quarterly business reviews focused on insights and forward-looking opportunities. Monitor health indicators and sentiment to proactively identify risks, execute retention playbooks for at-risk accounts, and maintain consistent executive-level engagement to secure predictable renewals. Identify and pursue upsell and expansion opportunities within existing accounts, building a qualified pipeline and partnering with Sales to ensure continuity across growth motions. Maintain accurate records in Salesforce, follow defined engagement cadences, and contribute feedback to improve customer programs. This role supports NuvemRx's mission to simplify pharmacy operations for community health providers, requiring a growth mindset and ability to shift direction in a fast-paced environment.
Required Qualifications
- Growth company DNA as described above
- Highly organized, proactive, and comfortable managing multiple priorities
- A track record of consistently delivering results against quarterly and annual goals
- Excellent written and verbal communication skills, with the ability to clearly understand and explain complex concepts in a simple and concise manner in executive-level discussions
- Proven ability to manage complex customer relationships and drive retention and growth
- Strong analytical and consultative skills with the ability to translate data into customer value narratives
- Bachelor's degree or higher from a selective college or university, or similarly developmental and distinguished life experience
- The ability to successfully work on a remote-based team with a willingness to travel up to 15-20% of the time
Desired Qualifications
- Experience with CRM tools such as Salesforce
- Familiarity with healthcare, pharmacy, PBM, or 340B environments
- Experience working within tiered customer engagement or segmentation models
- Background in growth-oriented customer roles with upsell or expansion responsibility
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.