Customer Success Manager
Remote · United States
United StatesRemoteFull TimeMid LevelBachelors DegreeSmall
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Small
Job Summary
Customer Success Manager responsible for driving customer satisfaction, retention, and growth as the primary post-sales contact. Guides customers through onboarding and implementation, develops tailored success plans to maximize ROI, monitors engagement and usage metrics, collaborates with Product/Engineering/Sales to address needs, conducts strategic reviews, and identifies opportunities for upselling and service expansion while acting as the voice of the customer to influence product development.
Required Qualifications
- 3+ years of experience in a customer-facing role in SaaS or ecommerce environment (customer success, account management, or client services)
- Bachelor’s degree in Business, Marketing, or a related field, or equivalent work experience
- Proficiency with CRM systems, project management tools, and analytics platforms
- Strong communication and interpersonal skills with ability to build relationships
- Technical aptitude in ecommerce platforms, AI technologies, or data-driven solutions
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