Customer Success Manager (NAMER)
Remote · Mexico or New York City, New York, United States
Job Summary
Customer Success Manager for NAMER region responsible for building trusted relationships with named accounts, driving product adoption, and driving revenue growth. Partners with Sales, Product, Operations and Engineering to deliver exceptional customer experiences, identify growth opportunities, and ensure customers achieve their talent and business objectives across industries and geographies. Remote-friendly role with a hybrid environment, requiring strong communication, cross-functional collaboration, and a focus on retention and expansion within a B2B HR Tech/SaaS context.
Required Qualifications
- Min 3 to 5 years of customer-facing experience (ideally within B2B SaaS or HR)
- Min 2 years in pure enterprise account/relationship management
- Min 2 of the last 3 years overachieving goals and targets
- A people-first, growth mindset
- An affinity to work remotely in a fast-growth environment
- Ability to work independently, problem-solve proactively, collaborate effectively
- Understanding of value-based sales
- Discipline in Account Planning, Forecasting, and Quota Attainment
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