Customer Success Manager
Hybrid · Amsterdam, North Holland, The Netherlands
Amsterdam, North Holland, The NetherlandsHybridFull TimeSenior LevelBachelors DegreeDatabase SoftwareEnterprise
Type
Full Time
Level
Senior Level
Education
Bachelors Degree
Company size
Enterprise
Industry
Database Software
Job Summary
Customer Success Manager responsible for maximizing customer lifetime value and success for a portfolio of accounts; act as strategic connector between customers and resources; drive customer retention, revenue realization, and advocacy; collaborate across Sales, Product, Services, Support, and Training to deliver value; requires 5-7+ years in technical customer-facing roles and a Bachelor's degree in Computer Science or equivalent; position based in Amsterdam with a hybrid work model.
Required Qualifications
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
- 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management)
- 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
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