Customer Success Manager- Momentum
$123,100–$186,300 year
On-site · San Francisco, California, United States
Job Summary
The Customer Success Manager (CSM) role is to ensure high-value customers achieve significant ROI from Momentum’s Signature Success offering, acting as a trusted advisor and extension of the customer's team. Responsibilities include guiding customers to adopt the Momentum AI Revenue Orchestration platform, delivering all Signature deliverables, coordinating business and technical stakeholders, managing adoption and value realization, conducting enablement sessions, driving usage and governance, tracking metrics, and maintaining executive-level relationships to maximize renewal opportunities and platform impact.
Required Qualifications
- 3+ years of experience in Customer Success, SaaS platform use or related fields
- Strong consulting skills and ability to drive business value, facilitate discussions, handle objections and influence C-level conversations
- Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms
- 3-4 years of direct experience working with an AI or Revenue Orchestration platform; familiarity with best practices for automated deal and retention workflows
- Expert knowledge of core capabilities: Deal Execution Agent, Customer Retention Agent, Coaching Agent and AI CRO agent features
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.