Customer Success Manager
On-site · Kuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Customer Success Manager to serve as the primary strategic partner for premier enterprise and mid-market MoEngage accounts. Owns relationships with Mid-Market and Enterprise customers, monitors usage, identifies upsell opportunities, resolves issues proactively, conducts regular check-ins and QBRs to ensure value, develops retention strategies, analyzes feedback to improve the customer experience, and coordinates cross-functional efforts (marketing, product, sales, engineering). Requires experience with SaaS/B2B, strong project management, ability to engage across global stakeholders, and a customer-first mindset to drive adoption and renewals.
Required Qualifications
- 5+ years of experience in supporting complex enterprise customers with marketing technology solutions (email, push, SMS) or closely related solutions with an understanding of technical, product, and marketing disciplines
- SaaS and B2B experience is a must.
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