Customer Success Manager Mid Market - UKI
HybridDublin, Leinster, Ireland
EXPIREDDublin, Leinster, IrelandHybridFull TimeMid LevelSoftwareLarge
Full TimeMid LevelLargeSoftware
Job Summary
Conduct 4-5 scheduled deep-dive meetings daily with customers to review progress, make strategic recommendations, and ensure platform adoption while managing 150–180 relationships across new and long-term accounts. Partner with internal teams to solve customer issues, handle onboarding, up-sells, and renewals, and proactively uncover opportunities to expand product usage and drive retention. Address reactive inquiries ranging from invoice questions to technical roadblocks, utilizing knowledge of Loop Marketing, AEO, and LLMs to recommend solution implementations and core integrations.
Required Qualifications
- Fluency in written and spoken English
- 2+ years of experience in a client-facing or account management role
- Business savvy with consultative, problem solving, and issue resolution skills
- Strong knowledge of the media/digital landscape
- Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
- Super organised, quick learner who works well under pressure
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
- It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
- Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently
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