Customer Success Manager, Mid Market
$1,800,000–$6,000,000 year
HybridMiami, Florida, United States
Job Summary
Manage a high-volume portfolio of 150+ commercial customers by driving onboarding, adoption, retention, and expansion. Develop repeatable success plans tailored to customer segments and lead training sessions, webinars, and business reviews to demonstrate platform value. Monitor product usage proactively to improve outcomes and identify growth opportunities while partnering with Sales to drive revenue. Act as the voice of the customer by sharing feedback with Product and internal teams to deliver a seamless experience. This Miami-based hybrid role requires 1–3+ years of SaaS experience, ARR management of $2M–$5M, and proficiency with tools like HubSpot and Zendesk.
Required Qualifications
- 1–3+ years of customer-facing experience in SaaS or a high-growth environment
- Experience managing a high-volume book of business (ARR ~$2M–$5M)
- Strong ability to prioritize, multitask, and operate efficiently at scale
- Excellent communication and presentation skills
- Experience with tools like HubSpot, Zendesk, Jira, or similar
- Customer-first mindset with a focus on driving outcomes and retention
- Miami-based hybrid role
- in-office presence alongside a collaborative and performance-driven team
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.