Customer Success Manager (Mid-Market)
HybridAtlanta, Georgia, United States or Cincinnati, Ohio, United States
Job Summary
Serve as the main point of contact for assigned Contractor–Mid-Market customer accounts, driving adoption, upsell/cross-sell, and retention while maintaining established uplift rates. Grow revenue through marketing-driven and self-generated lead generation activities and implement engagement strategies including outbound communication schedules and renewal tactics. Provide product demonstrations via demo engineers or on-the-fly sessions, partner with onboarding specialists to mitigate churn, and solicit feedback to enhance the customer experience. Respond to customer calls, tasks, and emails regarding requests, questions, and escalations, ensuring timely resolutions. Acquire knowledge of ConstructConnect products, contractor workflows, industry trends, and competitive offerings. Participate in feedback sessions, special projects such as migration and sunsetting, and ongoing enablement.
Required Qualifications
- Bachelor's degree + 2 year of account management or sales experience
- associate degree and 3 years of account management or sales experience
- HS Diploma + 5 years of account management or sales experience
- 2 years of consistent at or above goals in a quota carrying ConstructConnect role
- Perpetually exhibits the ConstructConnect values
- All team members must reside and perform their work within the United States
- Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week
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