Customer Success Manager
$120–$140,000 year
HybridSydney, New South Wales, Australia
Job Summary
Align Mentimeter usage to business outcomes and executive-level KPIs for a focused portfolio of complex enterprise customers. Build structured success plans grounded in how each client defines internal success and lead workshops to expand cross-departmental adoption. Read the room in high-stakes meetings to steer discussions toward outcomes while spotting risk signals early to drive mitigation plans alongside the Relationship Manager. Challenge customers constructively to strengthen partnerships and turn relationships into advocacy that supports long-term growth. Operate as a genuine strategic partner rather than a support function, advising Managing Directors and VP-level stakeholders directly.
Required Qualifications
- 3+ years in Enterprise SaaS Customer Success, and or Sales, or Client facilitation background
- A track record managing complex, multi-stakeholder accounts
- Real, measurable business impact you've driven inside large organisations
- Executive presence - you're comfortable advising Managing Directors and VP-level stakeholders, not just presenting to them
- A structured, disciplined approach to success planning and stakeholder mapping
- Professional-level English and excellent communication skills
- Expect to be in-office 3 days a week in Sydney CBD
Desired Qualifications
- A college degree
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