Customer Success Manager

Customer Success Manager role at Meltwater focusing on driving customer adoption, renewals, and account growth. Collaborate with Renewal Managers and Account Managers to align customer needs, guide adoption of Meltwater solutions, enable upselling opportunities, and support renewals by mitigating risks. Responsible for onboarding and training new customers, gathering feedback through executive reviews, and identifying expansion opportunities. Must communicate effectively in Dutch and English, thrive in a collaborative, cross-functional environment, and operate in a hybrid work arrangement (office 4 days a week in Amsterdam). Legal work eligibility in the country of hire is required. Content emphasizes 4-day in-office hybrid schedule, strong emphasis on customer satisfaction, retention, and long-term value delivery.