Customer Success Manager
$48,000–$64,000 year
HybridIllinois, United States
Job Summary
Customer Success Manager at Meltwater focused on driving product adoption, risk mitigation, and ongoing value delivery. You will collaborate with Renewal Managers and Account Managers to align customer needs, provide strategic guidance, and support renewals. Responsibilities include enabling client advocacy, identifying upsell/cross-sell opportunities, conducting onboarding and training, and driving adoption to maximize customer value and retention. Strong communication, cross-functional teamwork, and a results-driven mindset are essential to success in this role, as is readiness to work in a hybrid in-office schedule.
Required Qualifications
- A Bachelor's degree or higher is preferred for this role.
- Demonstrated expertise in customer success, account management, or a related field.
- At least 2 years of hands-on experience in account management.
- Exceptional communication and interpersonal skills in English.
- Willingness to embrace a hybrid work schedule with in-office presence (3 days a week).
- Ability to legally work in the country of hire.
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