Customer Success Manager (m/w/d)

Handle customer support and assistance requests while managing the customer portal, including user manuals and documentation. Advise clients on optimal platform usage to ensure long-term success and conduct regular check-in meetings to maintain satisfaction. Monitor customer behavior and engagement to derive actionable recommendations for product development. Collaborate closely with sales and product teams to incorporate client needs into the roadmap. Maintain existing client relationships and provide insights based on observed usage patterns.