Customer Success Manager (m/w/d)

Manage an independent portfolio of real estate agent clients, driving long-term relationships and sustainable business growth through proactive coaching and targeted upselling. Identify optimization opportunities within accounts, execute data-driven improvement measures, and ensure consistent solution utilization while tracking success against key performance indicators. Handle escalations with autonomy, steering challenging situations toward durable resolutions and acquiring new agent clients to expand your portfolio. Leverage CRM systems and analytical thinking to make informed decisions, collaborating closely with the team to share best practices.