Customer Success Manager (m/w/d)

Manage an independent portfolio of real estate agent clients, driving long-term relationships and sustainable business growth through proactive coaching and targeted upselling. Identify optimization opportunities within accounts, implement data-driven measures to increase customer utility, and ensure consistent solution adoption. Handle escalations with authority to resolve complex situations while securing lasting solutions with stakeholders. Acquire new agent clients to expand portfolio size and contribute to overall team revenue targets. Track performance against key metrics to guide strategic account management decisions. Fluently communicate in German and English with confidence across all decision-making levels.