Customer Success Manager (m/f/d)
RemoteMunich, Bavaria, Germany or Germany
Job Summary
Own the lifetime value of Commercial and High Potential accounts from onboarding through renewal and expansion. Build and manage your renewal and expansion pipeline, negotiate contract adjustments and pricing, and close deals through signature. Define account growth plans for key customers, execute targeted expansion campaigns, and lead benchmarks, pilots, and technical evaluations. Champion organic and referral-led growth while conducting Business Reviews anchored on ROI. Identify retention risks early, define mitigation plans, and prioritize pivotal accounts for retention or expansion. This role sits at the intersection of Customer Success, Marketing, and Application Engineering to optimize the customer journey and adoption of Engineering AI and Physics AI across the platform.
Required Qualifications
- 4+ years customer-facing in high-growth SaaS, carrying a number
- Personally owned renewals and/or expansion and closed them
- Pipeline and opportunity management
- Negotiation and closing experience
- Customer cohort management
- Project and programme management
- A proven track record of sales and of growing customer accounts
- Credible engineering / CAE domain footing
- AI-native ways of working
- CRM discipline (Salesforce or HubSpot)
- Location: EMEA (CET) or US (EST / CST)
- Munich-based or remote
Desired Qualifications
- Experience running a tiered / segmented touch model, including automation and AI-assisted or agentic CS workflows
- German or another European language
- A hands-on CFD / FEA / thermal background
- Experience cross-selling an AI layer onto a core subscription, or running retention and expansion campaigns together with a marketing team
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