Customer Success Manager (m/f/d)
RemoteStuttgart, Baden-Wurttemberg, Germany
Job Summary
Customer Success Manager at Sereact responsible for owning and growing strategic customer relationships across AI-powered robotics solutions. You will drive onboarding, adoption, retention, and expansion, act as a trusted advisor to operational and executive stakeholders, and unlock expansion opportunities (new sites, higher throughput, additional licenses) while renewing accounts. You’ll develop tailored go-to-market and account growth strategies, partner with Product, Engineering, and Operations to translate customer needs into roadmap input, and help build the foundation, processes, and playbooks for Customer Success. Travel up to 50% is expected. Flexible work arrangement includes remote or hybrid from the Stuttgart area with direct impact on revenue and retention in the enterprise/industrial tech space.
Required Qualifications
- Strong understanding of intralogistics, automation, robotics, or industrial tech
- Experience managing and growing enterprise or strategic accounts
- Background in a scale-up or fast-growing environment
- Proven ability to drive commercial expansion and customer outcomes
- High technical affinity; engineering background a plus
- Excellent communication and stakeholder management skills
- Fluent in English (other languages are a plus)
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