Customer Success Manager - Los Angeles
$110,000–$170,000 year
On-siteLos Angeles, California, United States
Los Angeles, California, United StatesOn-siteFull Time$110,000–$170,000 yearSmall
Full TimeSmall
Job Summary
Conduct deep discovery sessions with global revenue leaders to identify pain points and desired outcomes, then drive high-value outcomes using the Planhat platform to unify data, analyze usage patterns, and automate onboarding. Strategize with clients to overcome commercial challenges, manage portfolio renewals and expansions, and prevent churn by addressing nitty-gritty details that ensure real business impact. Work 5 days a week from the Los Angeles office, maintaining strong cultural alignment and ongoing collaboration to help clients build their businesses around their clients.
Required Qualifications
- Succeeded in a 'closing' role, either in sales, or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company
- Demonstrated success in managing a portfolio
- Worked hands on with a technical product, is smart, learns fast and can roll up their sleeves
- You're ready to be a trusted advisor to global revenue and post sales leaders, and help them overcome some of their biggest commercial challenges
- The magic doesn't happen with fancy slide decks; it comes down to your 'whatever it takes' attitude
- You like change and constant challenges
- You enjoy working with software, mastering products, and driving their adoption, knowing the right level of detail to go into with different people
- We are looking for someone who can work 5 days a week from our Los Angeles office
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