Customer Success Manager
Hybrid · Johannesburg, Gauteng, South Africa
Job Summary
Develop and implement customer success strategies for trading accounts to drive revenue retention. Deliver highly engaging, customized workflow-based customer engagements. Build deep relationships with key customers to advise on engagement strategies. Monitor customer health, adoption metrics, renewals, and the execution of customer success plans. Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities, and renewals. Participate in industry events to develop networking opportunities and stay current on industry trends. Collaborate with Market Development, Customer Operations, and Customer Proposition teams to align customer needs with the product roadmap. Role includes visiting customers, driving retention and growth, and contributing to the overall vision of the Customer Success Management Group.
Required Qualifications
- Customer-facing service experience, client relationship experience, or trading role in banking/financial sector
- Knowledge of FX trading space
- Strong communication and presentation skills with ability to adapt style to audience (C-Level/Leadership/Team)
- Proven track record of identifying customer needs and implementing retention/adaptation strategies
- Ability to thrive in a fast-paced, rapidly changing market environment
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