Customer Success Manager
On-siteCourbevoie, Île-de-France, France
Job Summary
Act as the primary contact for client data and Business Intelligence tools, ensuring satisfaction and meeting revenue targets. Guide clients on IQVIA database usage to maximize experience, conduct market analyses to interpret data, and collaborate across departments to resolve client issues. Develop action plans for team objectives, prepare service-related quotes for commercial teams, and champion client feedback for product innovation. Ensure deliverable quality while sharing insights within the Data & Tech department. This role supports IQVIA's mission to improve patient outcomes through advanced healthcare data and AI solutions.
Required Qualifications
- Bac +5 de formation commerciale et/ou scientifique
- anglais courant
- maîtrise d'Excel et du Pack Office
- maîtrise d'Access
- maîtrise d'outils de Business Intelligence
Desired Qualifications
- une expérience dans l'industrie pharmaceutique et/ou la relation commerciale
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