Customer Success Manager
On-siteGent, Flanders, Belgium
Job Summary
Manage a portfolio of customers to ensure consistent, high-quality experiences while building strong relationships and acting as a trusted point of contact. Identify risks early and take proactive steps to address them, partnering cross-functionally to drive outcomes by balancing company priorities with customer needs. Maintain accurate data, reporting, and internal documentation, taking ownership of internal tools and workflows tied to customer management. Contribute to process improvements and team efficiency to support operational excellence. This individual contributor role offers career progression towards a Manager or Team Lead position within two to three years. Located in Belgium with options for remote work or the office in Gent, the position supports unlimited career growth potential in a diverse and inclusive environment.
Required Qualifications
- Minimum 1-2 years of experience
- Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
- Strong English communication skills (clear, concise, and professional)
- Proven ability to collaborate across teams and build alignment
- Strong negotiation and influencing skills with customers and internal stakeholders
- Problem-solving mindset with the ability to think critically
- Ability to work independently while knowing when to involve others
- Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
- Experience with data tools or reporting platforms
- Exposure to customer-facing roles in fast-paced environments
- Experience working cross-functionally with different teams
- Process improvement or operational experience
Desired Qualifications
- bonus for Customer Success/Account Management experience
- Proven work experience as a Customer Success Manager or similar role preferred
- professional proficiency in German or Italian is a plus
- Management, renewals or upsells experience would be a plus
- Excel/Google Sheets experience
- Software Experience
- Experience with data tools or reporting platforms
- Annual recurring WFH allowance for you to purchase items you need for your home office
- Work with the hardware you're most comfortable with (Windows or Mac)
- Excellent work-life balance with a flexible remote work environment and the option to work from our office in Gent if preferred
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