Customer Success Manager, Korea (Seoul)
RemoteSouth Korea
Job Summary
Monitor usage patterns and health metrics to flag decreasing engagement early, creating targeted mitigation plans to secure renewals. Build and deliver localized self-service educational resources, videos, and documentation that remove technical friction and drive product adoption. Conduct proactive account health checks for strategic partners, transforming raw platform data into clear, actionable recommendations for customer stakeholders. Manage the regional Net Promoter Score (NPS) program, closing the loop on feedback and translating resources to optimize the product experience for Korean users. Partner cross-functionally with Support, Account Management, and Product teams to escalate customer blockers and steer the regional product roadmap. Audit adoption metrics across all assigned Korean and APAC accounts to establish an engagement baseline and identify top churn risks.
Required Qualifications
- Native-level proficiency in Korean
- Professional working proficiency in English
- Data Literacy: Proven capability analyzing customer behavior and trends using tools like Excel, BI dashboards, or CRM platforms, converting raw numbers into clear business insights
- Enablement Creation: Experience developing functional customer-facing training tools, guides, or video resources that simplify complex software processes
- Strategic Problem Solving: A track record of identifying operational problems early and presenting structured, outcome-driven solutions
- Flexible Operational Style: Comfort working independently within a remote-first, international team structure, balancing individual accountabilities with collective goals
- Travel Readiness: Willingness to make regular trips to the local international office from time to time, where applicable
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