Customer Success Manager
HybridEl Dorado Hills, California, United States
Job Summary
Manage a portfolio of district customers with thoughtful engagement and a zero-churn mindset, delivering against renewal and payments-growth targets while identifying expansion opportunities. Own the customer experience by acting as a strategic partner to district leaders, conducting regular meetings and semi-annual business reviews to connect KEV solutions to measurable business outcomes. Build strong relationships with executive stakeholders, drive product adoption, and champion customer feedback to partner cross-functionally with Sales, Support, Marketing, and Product teams. This role requires experience with k-12 software and a track record of driving retention and growth within a SaaS environment.
Required Qualifications
- 2+ years of experience in Customer Success, Account Management, or a similar role in a SaaS environment
- Experience with k-12 software
- A proven ability to build trusted relationships with customers at multiple levels, including executive stakeholders
- Strong business acumen and the ability to connect technology to customer goals and measurable business outcomes
- A track record of driving product adoption, engagement, retention, and growth
- Excellent written, verbal, and executive communication skills
- Strong presentation, problem-solving, and influencing skills
- The ability to collaborate effectively across Sales, Support, Product, Marketing, and other cross-functional teams
Desired Qualifications
- Payments, accounting, or K–12 experience is an asset
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