Customer Success Manager
RemoteUnited States or Toronto, Ohio, United States
Job Summary
Own customer success and retention by managing a portfolio of district customers with a zero-churn mindset. Drive revenue through renewal and payments-growth targets while identifying expansion opportunities. Become a trusted advisor to district leadership by conducting regular meetings and semi-annual business reviews to connect solutions to measurable outcomes. Champion the customer by bringing feedback to cross-functional teams and partnering with Sales and Marketing to develop references and case studies. Build strong relationships with key stakeholders to drive product adoption and maximize return on investment.
Required Qualifications
- 2+ years of experience in Customer Success, Account Management, or a similar role in a SaaS environment
- Experience with k-12 software
- A proven ability to build trusted relationships with customers at multiple levels, including executive stakeholders
- Strong business acumen and the ability to connect technology to customer goals and measurable business outcomes
- A track record of driving product adoption, engagement, retention, and growth
- Excellent written, verbal, and executive communication skills
- Strong presentation, problem-solving, and influencing skills
- The ability to collaborate effectively across Sales, Support, Product, Marketing, and other cross-functional teams
Desired Qualifications
- Payments, accounting, or K–12 experience is an asset
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