Customer Success Manager (Job ID: VRPR12)
$24,960–$24,960 year
On-siteSan Juan, San Juan, Puerto Rico
Job Summary
Customer Success Manager role focused on first-point contact for clients, ensuring exceptional care and professional communication across email, text, and phone; manages onboarding, handles client inquiries and escalations, conducts outbound follow-ups, and uses CRM scripting tools. Requires strong English communication skills, tech savviness, and ability to adapt to new platforms. Responsibilities include responding promptly, solving problems proactively, maintaining client relationships, and supporting scheduled client meetings. Tools include Gmail, Google Spreadsheets, and RingCentral; role emphasizes reliability, independence, and ability to adjust schedules for urgent situations.
Desired Qualifications
- Minimum 1 year of experience in a Customer Success Manager
- Neutral or excellent English speaking accent
- Strong communication skills in both written and spoken English
- Tech savvy and highly adaptable to new platforms
- Tools and Platforms
- Google Spreadsheets
- RingCentral preferred but not required
- Technical and Work Requirements
- Reliable backup power and internet service provider
- Willingness to adjust schedule during urgent situations
- Minimum of 16GB RAM for smooth multitasking
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