Customer Success Manager
$64,340–$119,000 year
HybridAustin, Texas, United States
Job Summary
Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security. Build and maintain executive-level and operational relationships with key stakeholders while leading strategic account reviews, health checks, and planning sessions. Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes and own the full renewal process, including forecasting, quoting, negotiating, and closing opportunities. Collaborate with Sales and Technical counterparts to identify upsell/cross-sell opportunities and support expansion strategies. Maintain accurate records in CRM and Customer Success platforms. This hybrid role requires residing in the Minneapolis, MN, Austin, TX, or Eau Claire, WI metro areas.
Required Qualifications
- 3-5+ years in Customer Success or Account Management within a SaaS environment
- Proven experience managing enterprise or mid-market accounts with complex needs
- Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows
- Strong understanding of SaaS lifecycle, renewals, and customer health metrics
- Excellent communication, negotiation, and executive presence skills
- HS Diploma / GED Degree
- Currently based in the Minneapolis, MN, Austin, TX and Eau Claire, WI metro areas
Desired Qualifications
- Experience in IT, cybersecurity, or endpoint management solutions
- Technical acumen in MDM, Apple Business Manager, or security frameworks
- Demonstrated success operating within integrated account teams to align customer success strategies with go-to-market objectives
- 2 Year / Associates Degree or higher
- Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200)
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