Customer Success Manager
On-siteMadrid, Madrid, Spain
Madrid, Madrid, SpainOn-siteFull TimeBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Collaborate closely with clients and IQVIA employees to maximize and expand the use and value derived from deployed technology. Translate complicated technical information into comprehensible formats for healthcare professionals and clients, while converting clinical questions and needs into search strategies that retrieve specific patient and data sets. Work within interdisciplinary teams to promote technology adoption across hospitals and the organization, utilizing strong communication skills in English and German to train, present, and coach both internal staff and external parties.
Required Qualifications
- BSc in medicine, biomedical sciences, health sciences, pharmacy, or a related field
- One to five years of work experience in the health care sector, life sciences or data analytics/data science
- More related experience in Project Management and/or Service Delivery
- Experience with client and stakeholder management and networking
- The ability to interact and influence at all levels in both hospitals and in future the IQVIA organisation
- Demonstrate a positive and enthusiastic attitude and willingness to help others
- Experience with teaching, providing training or hosting workshops and/or providing support and/or coaching to immediate co-workers, employees within the same company or external parties
- The ability to translate complicated technical information in a comprehensible way to HCPs, clients and other IQVIA employees
- The ability to translate clinical/health care questions and needs from HCPs into a search strategy and query that retrieves patients-of-interest and data-of-interest
- Used to working in an interdisciplinary team
- Strong written and verbal communication skills in English & German, including ability to train, present and deal tactfully and in a service-oriented way with clients
Desired Qualifications
- An understanding of or experience with searching through, handling and/or analyzing complex (medical) data
- Knowledge of the structure of electronic health records and how information is recorded by medical professionals
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