Customer Success Manager, International Public Sector
RemoteLondon, England, United Kingdom or United Kingdom
Job Summary
Customer Success Manager for International Public Sector to drive First Alert platform adoption, renewals, and usage among Italian and Spanish Public Sector accounts. Develop account strategy with Account Executives, serve as platform expert, collect customer feedback, and conduct quarterly reviews to ensure high satisfaction and retention. Collaborate across teams to drive product adoption, renewals, upsells, and measurable value. Requires Italian and Spanish language fluency and willingness to travel up to 25-50% domestically and internationally. Flexible work arrangements and global offices are available; role may include remote work within the UK and potential travel as needed to serve public sector clients.
Required Qualifications
- Bachelor's degree or equivalent relevant experience
- 3-5 years of customer success/account management experience
- professional fluency in Italian and Spanish
- willingness to travel 25-50% domestically and internationally
- ability to obtain security clearance
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.