Customer Success Manager
On-site · Bogotá, Bogota D.C., Colombia
Job Summary
Manage a portfolio of international clients using HubSpot’s CRM and suites; build and maintain strong client relationships; tailor HubSpot solutions to client objectives; lead onboarding and successful implementation of HubSpot tools; provide ongoing support and training; identify upsell opportunities; monitor client usage and success metrics; collaborate with sales/marketing/customer success teams; prepare reports on client performance and ROI; require a Bachelor’s degree and HubSpot knowledge; HubSpot certifications are a plus.
Required Qualifications
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- Proven experience as a Customer Success Manager for International clients, preferably within the SaaS or digital marketing industry.
- In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools.
- Strong understanding of digital marketing principles and practices.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to manage multiple clients and projects simultaneously.
- Strong problem-solving skills and a proactive approach to client management.
- HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.
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