Customer Success Manager
RemoteUnited States
Job Summary
Serve as the main point of contact for customers, acting as a consultative Product Expert to drive deployment and help them reach Chat goals. Identify and monitor success metrics, regularly analyze customer data to improve experience, and provide timely usage feedback to the company. Proactively offer thought leadership and recommendations to support customer initiatives, while identifying opportunities to grow relationships with existing accounts. Bridge the gap between customers and the organization to establish priorities and ensure a delightful, high-quality experience. This role requires 4+ years in customer success for SaaS, strong data storytelling with Tableau, and operates from 8PM–4AM.
Required Qualifications
- 4+ years in a customer facing, account management or similar customer success role for a SaaS solution
- Demonstrated story telling ability using data visualization tools such as Tableau
- Ability to deeply understand customers, their use cases, and drive business value
- Strong Analytical and problem-solving skills
- Outstanding interpersonal and relationship building skills conducive to team collaboration and success
- Well spoken, articulate and capable with business and technical writing & presentations
- Passion for great customer experience, both what you do and what you influence
- Understanding of the marketing technology stack within B2B mid-market and SMB space
- Must be available for 8PM - 4AM
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