Customer Success Manager II - San Francisco, CA
$90,000–$100,000 year
On-site · San Francisco, California, United States or Dallas, Texas, United States
Job Summary
Own the end-to-end lifecycle for a portfolio of ~80 government-focused SaaS customers, moving beyond passive support to proactively drive retention and renewals. Lead risk mitigation, manage the full renewal cycle to maintain high Net Revenue Retention, and identify expansion opportunities. Conduct regular executive business reviews to demonstrate OpenGov’s value in meeting budgeting and legislative goals, while acting as the Voice of the Customer to influence product and engineering Roadmaps. Collaborate to refine onboarding and churn-prevention playbooks and scale engagement across a large book of business.
Required Qualifications
- Minimum 1.5+ years of experience in Customer Success or Account Management within the SaaS industry
- Experience managing a large book of business (50+ accounts) and optimizing for retention/renewals
- Comfort discussing budgets, renewals, and renewal contracts
- Ability to translate usage data into action (health score, dashboards)
- Strong communication and relationship-building skills
- GovTech experience or selling to local/state government is a plus
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