Customer Success Manager II
On-site · London, England, United Kingdom
Job Summary
Senior Customer Success Manager role focused on managing a portfolio of mid-sized accounts, driving adoption of Recurly features, guiding growth of customers’ subscription businesses, delivering impactful business reviews, and coordinating with Sales, Marketing, Support, and Product teams. Requires building long-term strategic relationships, engaging with C-level stakeholders, and traveling 1-2 times per year for customer events. Ideal candidates have 2-4 years in customer-facing roles, experience with enterprise SaaS, CRM tools, and a track record in renewals/upsell/cross-sell, plus strong communication and presentation skills.
Required Qualifications
- 2-4 years’ experience in a customer-facing role
- CRM/CS tools experience
- Excellent communication skills (verbal and written)
- Working knowledge of B2B business models
- Experience with e-commerce, payments, or subscriptions preferred
- Ability to deliver customized presentations and drive strategic calls via web conferencing
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