Customer Success Manager II
$48,000–$107,000 year
Hybrid · Florida, United States
Job Summary
Customer Success Manager II at Meltwater focused on driving product adoption, risk mitigation, and onboarding/training to ensure customer satisfaction and value. Collaborates with Renewal and Account Managers to align customer needs, identify upsell/cross-sell opportunities, support renewals, and drive account growth. Responsibilities include guiding clients, enabling advocacy, tailoring solutions to customer objectives, conducting executive reviews, and coordinating with cross-functional teams to maximize retention and expansion. Requires strong communication in English (Spanish is a plus), a collaborative mindset, and a hybrid work schedule with three in-office days per week.
Required Qualifications
- At least 3 years of hands-on experience in account management or customer success
- The ability to legally work in the country of hire
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