Customer Success Manager
$65,000–$70,000 year
RemoteColumbus, Ohio, United States
Job Summary
Own a portfolio of customer accounts and serve as the primary strategic relationship manager for athletic directors, administrators, and key stakeholders. Lead onboarding transitions, conduct seasonal planning meetings, business reviews, and end-of-year reviews, while driving product adoption and promoting best practices across Hometown solutions. Monitor customer health to identify risks early, execute retention strategies, and partner with Sales on expansion and cross-sell opportunities. Maintain accurate records in Salesforce and represent the company at customer events and on-site meetings as needed. This role requires 1-2+ years of experience in Customer Success or Account Management within SaaS or EdTech, with a Bachelor's degree or equivalent. Compensation ranges from $65,000 to $70,000 annually plus commission.
Required Qualifications
- Bachelor's degree or equivalent combination of education and experience
- 1-2+ years of experience in Customer Success, Account Management, SaaS, EdTech, or a related field
- Strong relationship management and consultative communication skills
- Experience managing renewals, customer adoption, and executive business reviews
- Experience with an upsell and cross-sell motions: discovery to demo to close
- Experience using Salesforce or similar CRM platforms
- Ability to manage multiple priorities while working independently in a fast-paced environment
- Must be able to remain stationary for a long period of time, including working on a computer
- Must be able to travel to client sites or conferences
- Must be able to stand and walk for prolonged periods of time, and while outdoors in various weather conditions
Desired Qualifications
- All Hometown employees have a minimum amount of client events they must attend per year
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