Customer Success Manager - Healthcare Risk Adjustment
$100,000–$110,000 year
RemoteUnited States
Job Summary
Build long-term, strategic partnerships with high-revenue customers within the ACA HHS CMS RADV Initial Validation Audit by driving adoption, renewals, and expansion. Engage daily through meetings and calls to understand customer workflows, align reporting to service level agreements, and share gap closing plans. Act as the primary point of contact for cross-functional collaboration with Operations, Product, and Engineering to resolve critical issues and ensure successful project outcomes. Utilize Gainsight to monitor customer health and document progress toward defined program goals while presenting detailed reports and executive summaries to senior leadership.
Required Qualifications
- Bachelor's Degree preferred or equivalent work experience required
- 5+ years' experience working within a Health Plan and/or experience in a customer-facing vendor management role, managing Risk Adjustment/specific to RADV lines of business, or other relevant healthcare experience
- Minimum two years' experience working in account management within HHS RADV Initial Validation Audit
- Significant experience in presenting detailed reports, gap closing plans and project plan dependencies to Sr Level Customer contacts
- Strong Project Management skills with demonstrated ability to manage and track multiple customer requests, issues and project plans
- Self-motivated, team player with exceptional organizational, presentation and communication skills, both written and verbal
- Track record of performing in agile, Saas based environments with high levels of professionalism and interpersonal savvy in high-stress situations
- Proficiency with MS Office, advanced proficiency in Excel
Desired Qualifications
- Indepth knowledge of CMS Regulatory requirements for solutions provided by Reveleer
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