Customer Success Manager H/F/X
Hybrid · Paris, Île-de-France, France
Job Summary
Customer Success Manager responsible for managing a client portfolio, identifying growth opportunities and client needs to improve the solution. Responsibilities include onboarding and managing accounts, deepening product and use-case knowledge, autonomously handling accounts, identifying churn risks and upsell opportunities, following projects (feature delivery, data migrations), defining and implementing strategies to grow the portfolio, updating account mappings, challenging existing processes, and organizing processes for communicating client needs to Product and collaborating with Sales and SE/CRM for future clients. The role contributes to Bridge’s growth and involves active participation within the team, with a strong emphasis on client relationship management and cross-functional collaboration in a tech/fintech environment. The position offers a favorable remote policy (hybrid in Paris) and opportunities for team-building and professional growth.
Required Qualifications
- 2 to 3 years of experience in Customer Success Manager or Account Manager
- excellent interpersonal skills
- good knowledge of organizing a CSM team in a tech environment
- ability to challenge existing processes and autonomously manage accounts
- ability to collaborate with Sales and CRM teams for future clients
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