Customer Success Manager, Growth-Letus
$80,000–$90,000 year
RemoteUnited States or Canada
Job Summary
Own the relationship and commercial success of approximately 100+ LetUs customers across Canada by developing strong stakeholder relationships and conducting strategic business reviews focused on adoption, outcomes, and growth. Proactively identify, develop, and close expansion opportunities through the sales cycle, including discovery, demonstrations, and solution positioning, while introducing additional products aligned with customer objectives. Maintain a healthy pipeline in the CRM and partner with Support and internal teams to resolve issues and quarterback critical customer experiences. Educate customers on the evolving Prisma offering and support future migrations to the broader platform. Meet or exceed defined retention, engagement, adoption, and expansion goals while managing a large portfolio with competing priorities.
Required Qualifications
- Experience in Customer Success, Account Management, Sales, or a hybrid customer-facing growth role
- Demonstrated ability to identify and close expansion or upsell opportunities within an existing customer base
- Strong discovery skills, with the ability to uncover customer needs through thoughtful, consultative conversations and successfully sell them on aligned product offerings
- Comfortable discussing value, pricing, products, and commercial opportunities directly with customers
- Able to build strong customer relationships while still asking for the business
- Highly organized and comfortable managing a large portfolio with competing priorities
- Able to determine where high-touch engagement will have the greatest impact while using scalable approaches across the broader portfolio
- Strong written and verbal communication skills
- Curious, proactive, and comfortable learning new products and navigating change
- Able to operate independently while collaborating effectively across multiple internal teams
- Comfortable working in a fast-moving environment where processes and products continue to evolve
Desired Qualifications
- Experience in PropTech, multifamily, property management, FinTech, payments, or SaaS
- Experience managing Canadian customers or familiarity with the Canadian multifamily/property management market
- Experience managing a high-volume customer portfolio
- Experience selling additional products or services into an existing book of business
- Experience supporting customers through a product migration or technology transition
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