Customer Success Manager - Grata
$82,900–$142,000 year
HybridSan Francisco, California, United States
Job Summary
Proactively interact with senior stakeholders to drive end-users toward Grata services through strategic account planning, onboarding, and enablement. Maximize account retention by increasing product adoption, cross-selling new modules, and maintaining strong user counts across varied personas. Serve as the primary point of contact to resolve issues, perform customer success reviews, and expand Grata use throughout each account. Foster lasting relationships with decision-makers while maintaining up-to-date organizational maps to track expansion efforts. Collaborate with internal teams to deliver solutions and provide regular feedback to product and engineering for continuous improvement. Consistently exceed quarterly and annual revenue targets within your territory.
Required Qualifications
- 3-5 years of experience in a customer-facing role
- demonstrable success managing relationships at strategic level accounts and customers across different product lines
- Demonstrated track record of meeting and exceeding performance targets
- Demonstrable success identifying and forecasting risk as well as growth opportunities within your book of business
- Proven proficiency engaging directly with customers and working independently
- Experience developing and delivering value added communications including ROI through executive business reviews, check in calls, regular touch points with key decision makers, etc.
- Ability to work in a feedback driven environment, share ideas, seek opportunities for improvement and contribute to the growth of others
- innovative
- persuasive
- creative
- genuine curiosity in their clients' business
- goal and results-oriented
- optimistic
- smart
- value added mindset
- proactive approach to the role
- ability to adapt to change
- Well-organized
- high attention to detail
- resourceful problem solver
- manage multiple simultaneous work streams
- Self-starter
- develop strategies
- establish and organize daily activities to execute those strategies
- working as a fully independent contributor
- work from our New York City office on Mondays, Tuesdays and Thursdays
- Consistently exceed quarterly and annual revenue targets within your territory
Desired Qualifications
- Successful candidates will be: innovative, persuasive, creative and have a genuine curiosity in their clients' business
- They will be goal and results-oriented, optimistic and smart, with a value added mindset, a proactive approach to the role and the ability to adapt to change and of course, nice
- Well-organized, with a high attention to detail, you are a resourceful problem solver and can manage multiple simultaneous work streams
- Self-starter, who can develop strategies, establish and organize daily activities to execute those strategies working as a fully independent contributor
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