Customer Success Manager, Government
HybridSurry Hills, New South Wales, Australia
Job Summary
Establish and maintain Federal Government client accounts by creating Boolean keyword searches and customizing the Streem platform to meet dynamic needs. Build strong relationships with diverse government departments while acting as an internal advocate for their feedback and needs. Deliver platform training to end users and proactively identify critical events or developing news to escalate to the broader team. Strategize solutions for client challenges and produce reports, transcripts, and media summaries to support their response to coverage. Serve as the primary escalation point for Government-specific enquiries and ensure all tasks are completed accurately and timely.
Required Qualifications
- 1-2 years of direct account management or customer success experience
- preferably in a SaaS environment
- preferably working with Government clients
- Strong client-facing skills
- ability to take initiative
- ability to adapt to changing priorities
- ability to resolve challenges in a composed manner
- Strong time management skills
- ability to proactively manage conflicting priorities
- ability to manage deadlines in a fast-paced environment
- Excellent verbal and written communication
- ability to express technical information to diverse, non-technical audiences
- Strong collaboration skills
- curiosity to learn new skills and technologies
- An interest in and understanding of the Australian political, media and news landscapes
Desired Qualifications
- A degree in Communications, Media, Public Relations, Journalism, or another relevant field
- Prior experience using or working with media monitoring, intelligence or social listening tools
- Confidence working with Excel
- Confidence working with project management tools
- Confidence working with CRM tools
- Confidence working with Boolean queries
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.