Customer Success Manager

Customer Success Manager responsible for own post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 active LPR projects end-to-end. Key duties include full lifecycle management of LPR projects (contracts, permitting, site prep, installs, approvals, and close-out); serving as primary customer contact for status, scheduling, and issue resolution; coordinating with Lead Field Technician to track milestones, risks, and updates for CEO/sales. Drive post-sale follow-ups, onboarding, quality checks, surveys, and referrals; monitor renewals/recerts for named accounts. Provide Operations Support in the first 6 months (dispatch/scheduling; support sales quotes, calls, inventory, and tech/AI evaluations). Success metrics include on-time LPR delivery with compliance and customer confidence, smooth onboarding within 90 days, high satisfaction/referrals, efficient dispatch/sales support, proactive inventory/renewals, and strong sales-ops-field alignment. Requirements emphasize an organized project manager with a customer focus and experience in coordination, installs, or operations; strong communication; tech-curious mindset with CRM/AI a plus; background check.