Customer Success Manager (German Speaking)

Own the post-sale customer lifecycle, ensuring clients successfully adopt the platform and achieve their compliance objectives. Lead customer onboarding and act as a trusted advisor to key stakeholders across compliance, security, risk, and IT functions. Build and maintain strong relationships through regular reviews, while driving retention and renewals by proactively monitoring account health. Identify expansion opportunities in collaboration with sales and capture customer feedback to track key success metrics. This role supports an internal recruitment partner for a SaaS business specializing in information security and GRC solutions, serving customers across the UK, Europe, US, and APAC.