Customer Success Manager: German Speaking
On-siteLisbon, Lisbon, Portugal
EXPIREDLisbon, Lisbon, PortugalOn-siteFull TimeSenior Level
Full TimeSenior Level
Job Summary
Reach out directly to hoteliers to advise on RoomRaccoon benefits, deliver demos of RaccoonPay, and proactively engage with stakeholders to understand business goals and challenges. Serve as the primary point of contact by conducting regular check-ins, identifying upsell opportunities, and developing tailored strategies to expand product usage while mitigating churn risks. Provide training resources to empower hoteliers and collaborate with sales teams to optimize their experiences based on feedback and usage patterns.
Required Qualifications
- German and English
- At least 3 years of relevant work experience
Desired Qualifications
- Hotel sales &/or SaaS background
- Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
- Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
- Drive to revolutionise hoteliers worldwide
- Self-motivated & able to deliver under pressure
- Team-player
- Organised and great eye for detail
- Affection for both international business & tech
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