Customer Success Manager (German Speaker)
On-siteLisbon, Lisbon, Portugal
Job Summary
Partner with customers in the DACH market to drive adoption, client retention, and business value by understanding their goals and recommending solutions. Evangelize Rydoo's capabilities, identify at-risk relationships through metrics, and collaborate with account management to uncover growth opportunities. Recognize customer needs to suggest additional services, proactively communicate product updates, and relay key business challenges to the product team. Adhere to information security policies and participate in regular trainings. Join our Lisbon office as part of a global team supporting over 10,000 clients, offering a competitive package, meal vouchers, and international mobility.
Required Qualifications
- Native/ Fluent command of English and German
- 3+ years of CSM or customer facing experience
- Experience in solving more complex business challenges
- An affinity for cloud-based applications
- Excellent verbal and written communication skills
- Result oriented mindset
- Learning by doing mentality
- Being a compassionate, unselfish, true team player
- Customer focused
- Adhere to Rydoo's Information Security Policy, best practices and participate in regular security trainings
Desired Qualifications
- additional languages
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