Customer Success Manager (French speaking) (f/m/d)
On-siteLondon, England, United Kingdom or Barcelona, Catalonia, Spain
Job Summary
Own the full client journey for upper mid-market and enterprise accounts, guiding prospects from onboarding through adoption and value realization while aligning with sales partners on strategy. Build activation plans, define success metrics, and develop coaching playbooks that make business value visible in data and results. Serve as the primary voice for clients internally, channeling feedback to Product, flagging risks proactively, and coordinating cross-functional teams to ensure optimal experiences. Lead Executive Business Reviews to demonstrate ROI, surface growth opportunities, and influence senior stakeholders to convert renewals into expansions. Educate and embed coaching culture through workshops, webinars, and one-on-one conversations that integrate coaching into clients' L&D and leadership initiatives.
Required Qualifications
- At least 3 years in a Customer Success or Account Management role
- Ideally within a technology-enabled services or HR tech environment
- A consistent track record of hitting retention and growth targets
- Executive presence
- A data-driven approach to problem-solving
- Strong self-organisation
- Genuine comfort with ambiguity
- Thrive in fast-moving environments where priorities shift
- French speaking
Desired Qualifications
- Familiarity with HR, L&D, leadership development or coaching
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