Customer Success Manager (French Speaking)

Senior Customer Success Manager to support French-speaking banking clients across EMEA, with initial focus on pre-sales support in French, onboarding collaboration, and evolving into ownership of French-speaking accounts. Responsibilities include creating customer success plans to drive user adoption and advocacy, identifying opportunities for revenue growth (MRR, Professional Services), coordinating training and shadowing, analyzing data to improve the platform experience, acting as the voice of the customer internally, driving KPIs (CSAT, Adoption, Retention, Value), and cross-functional collaboration with Sales, Product, Engineering, Support, and Marketing to ensure customer outcomes. Ideal candidates will be fluent in French (native or near-native) with proven Customer Success or Account/Relationship Management experience in financial services/Banking, experience delivering training (online and in-person), and experience in a global, distributed B2B SaaS environment. Location openness to Glasgow or London offices with hybrid work arrangements; benefits include share options, private medical plan, and flexible work policies.